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On site LEANTEQ Solutions
Second level in IT support
Faults in systems, networks and telephony need someone who carries on where the first level stops.
Before
passing it along
After
closing it on site
The problem
Not every fault can be solved over the phone. For everything beyond that, someone was missing who could keep digging on site and knew the systems.
What I built
A second support level for systems, networks and telecommunications, plus ongoing system maintenance. Anything that repeated was documented rather than solved from scratch each time.
The result
Faults were closed on site instead of passed along. One of the quotes further down this page comes from that time.
Built with
- Systems
- Networks
- Telecommunications