Kappler CRM
Customers, quotes and documents in one place. A quote is assembled from building blocks rather than an old file, and the paperwork for acceptance and qualification hangs off the record.
For manufacturers with quotes that need explaining
AI and process automation · Hanoi
I automate the work that should already be running by itself.
>_ Today that means the spreadsheet somebody rebuilds every weekthe deck someone retypes from numbersmoving data from the inbox into a tablethe search that eats half a day
Reports at the push of a button, data without copy-and-paste, customers in one place. I build the tools for that, get them running and keep them alive. For small and mid-sized companies, and for departments inside larger ones.
Tuan Trung Ngo
>_ Co-Founder, AutoMationHeroes
- 35+
- automated processes in use
- 20+
- clients, from SMEs to corporates
- up to 98 %
- less time per run
- 100+
- enterprise website rollouts
Clients and teams I have worked with
What I take off your plate
If you recognise one of these, it can almost always be automated. A machine does it in seconds and never makes a careless mistake.
Reports and documents at the push of a button
Merge spreadsheets, build a deck from current numbers, produce quotes and minutes in the right layout. Set up once, it takes seconds instead of half a day.
Data from A to B without retyping
No more copy-and-paste between inbox, spreadsheet and system. What comes in lands where it belongs, completely.
Tasks that keep coming back
The daily check, the weekly report, chasing open quotes. It runs by itself and only speaks up when something actually happened.
Finding and collecting
Prices, suppliers, addresses, tenders, competitors. Instead of clicking for hours you get a finished list you can work with straight away.
Customers and orders in one place
Enquiries, quotes, invoices and documents together instead of across five folders. Replaces the spreadsheet that actually runs your company.
A website that pulls its weight
You edit the content yourself, enquiries land in the system rather than an inbox, and the numbers sit in one view.
Projects that show what is possible
From the daily check nobody has to do anymore to a website rollout inside a corporate group. I name clients only where I am allowed to.
every morning, manually
daily, automatic
Monitoring German industrial supplier
The daily check nobody has to do anymore
Open the insolvency register every morning and compare it against a customer list. A service does that now, and it only speaks up when a name actually appears.
0
manual checks per day
assumptions
solid measurement
Visibility Global consumer goods brand
Getting named in AI answers, not just ranked by Google
Assistants kept recommending the competition and nobody could say how often. First measure, then establish the noise floor, then rebuild the content.
41 to 4 %
text position of the first product mention
Enterprise rollout Global consumer goods brand
A website rollout that repeats itself
New markets had to go live quickly, each with its own content. Instead of every country starting from scratch, one template does the heavy lifting.
one template for all
every market built separately
Extension Editorial team in a corporate group
Taking the clicking out of the content system
In a large CMS the same steps repeat on every page. Across hundreds of pages that adds up to days.
one
five steps per page
Website DUC Solution
A site for an industrial service provider
The old site did not show what the company can do, and it was hard to read on a phone.
clear service structure
unclear structure
Website Nana Model Academy
A website for a model academy
Prospective students should understand the courses and get in touch without having to call first.
a form with the details
enquiries by direct message only
Website Le Beauty Studio
A studio website the team maintains itself
Prices and services change constantly. Before, every change needed somebody from outside.
35 s
from edit to live
Training WeGrow Education Solutions
AI training on site, on real tasks
The team had heard about AI but did not know where it genuinely helps in their own day.
their own tasks solved
theory about AI
Automation Manufacturing company
A tool that takes over a production process
A recurring process cost time every day and regularly went wrong, because the data was collected by hand.
runs and reports
collected by hand daily
On site LEANTEQ Solutions
Second level in IT support
Faults in systems, networks and telephony need someone who carries on where the first level stops.
closing it on site
passing it along
Take a look
Finished systems running for clients. If one of them fits, I will show it to you live in a call and you will see immediately whether it holds up.
AutoDesk
An application for property management: buildings, units, statements and receipts in one system, with separate roles for staff and owners.
For managers still living in spreadsheets and paper
Leanteq Talent Studio
Matches applicants and open roles automatically instead of reading every CV by eye. With its own login for the team.
For staffing and recruiting
Extension for Adobe Experience Manager
Takes the repetitive clicks out of daily editorial work. What used to be five steps per page is now one.
For editorial teams in large organisations
Websites with editorial access
You edit the content yourself, review it as a draft and publish with one click. The change is live in about 35 seconds.
For anyone tired of calling someone for every text change
Analytics access
Visitor numbers without cookies, search terms from Google and the enquiries from your website in one view.
For anyone who wants to know what the website brings in
I will show you live access in a call.
What I work with
- Python
- TypeScript
- Node.js
- Playwright
- Docker
- PostgreSQL
- Supabase
- n8n
- Claude & GPT APIs
- Astro
- Next.js
- Remotion
- nginx
- Cloudflare
- Adobe Experience Manager
The tools follow the problem and never the other way round. If a ready-made no-code platform is the right answer, I will say so and build it there.
What I offer
One service, not a catalogue.
I build tools that take over processes in small and mid-sized companies.
You show me a workflow that costs too much time or goes wrong too often, and I build the tool that takes it over. After that it runs in production, belongs to you and can be extended when the process changes. What it costs I tell you once I have seen the process, and then as a fixed price.
- One named contact, not a ticket queue
- Fixed price as soon as the scope is clear
- Runs on real data, not as a demo
- Source code and infrastructure are yours
Three packages that already exist
Some jobs come up so often that I do not rebuild them each time. These systems are already running for clients and go live considerably faster than a new build.
The strongest one, because it solves two problems at once
Website wired into a CRM
An enquiry from the website does not land in a mailbox but directly as a record in the CRM. Quotes and invoices are created from there, without anyone retyping data.
- Enquiry form linked straight to the record
- Customers, quotes and paperwork in one place
- Role permissions and an audit trail
- Paperwork as PDF in your own visual identity
Websites as a service, hosting included
A website you maintain yourself
You change content in your own area, see it as a draft and publish it yourself. No content system to maintain, and nothing that wants patching on a Friday evening.
- Your own editorial area under /admin
- Review the draft, then publish
- Live in about 35 seconds
- No cookie banner, because no third-party tracking
A sensible addition to any website
Analytics access for your website
Cookie-free visitor numbers, your Google Search Console data and your form enquiries in one view, with a separate login for your team.
- Cookie-free, so no consent needed
- Search terms and rankings included
- Form enquiries archived in the same place
- A separate login per client
I do not quote blanket prices, because the effort depends on the process. After a first conversation you get a fixed price I hold myself to.
How a project runs
Automations fail on trust and handover, not on programming. The process is built around that.
- 01
Look at it
I go through the process, count where the hours go, and also tell you which parts are not worth automating. That list is often the most valuable one.
- 02
Smallest version
The simplest variant runs on real data in production first, not a demo that only works in the meeting.
- 03
Make it production-ready
Container, monitoring, backups, documentation. Built to survive a holiday, a handover and me.
- 04
Maintain or hand over
Your repository and your server, or my retainer. Both are fine, it just has to be decided. An automation nobody maintains turns into a risk.
One point that comes up every time: the source code and the infrastructure are yours. No platform you cannot leave, and no licence that expires with our contract.
What clients say
“Tuan is an exceptional editor and team leader. His keen eye uncovered critical errors others missed.” Jonathan Bellobuono
Global Digital Customer Activation Lead
“A highly reliable and committed partner who achieved outstanding results and ensured complete satisfaction.” Daniel Oh
CEO, LEANTEQ Solutions GmbH
“Thanks for this meaningful training session. Wishing you health, happiness, and success!” Thu Ha
Co-Founder, WeGrow Education Solutions
Quotes appear in the language they were given to me in.
What is costing you time every week?
Describe the process in two or three sentences: what triggers it, who does it, how often. You will hear from me within one working day on whether automating it is worth it and roughly what it takes. That assessment is free.
Send an enquiry